Customer Support Representative with Dutch/German/Portuguese
Miejsce pracy: Katowice
Nr ref.: JO-1512-322837MJ3566_19
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, leader of Technology Outsourcing industry, we are looking for motivated person who would like to join to the company as a Customer Support Representative with Dutch/German/Portuguese.
Main duties:
- Handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network
- Delivering professional and prompt service to the customers
- Keeping records of all customers’ enquiries in the reporting system
- Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
- Sending more complex enquiries to the relevant IT Support Team
Requirements:
- Very good Dutch/German/Portuguese language skills both verbal and written (B2/C1)
- Very good English skills (B2/C1)
- Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
- Flexible, well-motivated team player, ability to work under pressure
Offer:
- Attractive salary;
- Trainings and language courses;
- Big opportunity to increase the technical knowledge;
- Dynamic, young team full of positive energy;
- Increasing in international, multilingual environment.