TELUS International is one of the world's leading providers of customer experience (CX) and digital services. With over 70,000 team members across the world, we provide customer service at its best in more than 50 languages for our international and well-known partners.
Czech Speaking Team Manager (m/f/d)
Miejsce pracy: Gdańsk
Nr ref.: 00085286
Czech Speaking Team Manager (m/f/d)
Your tasks:
- Managing day-to-day operations
- Ensuring consistent quality and productivity
- Coaching, shadowing and employee support
- Support in process development
- Conducting feedback and conversations with employees
- Monitoring, reporting and analysis of KPIs relevant to the project
Your profile:
- 3+ years of experience in customer service in sales/technical areas
- Fluent knowledge of the Czech language and a very good command of the English language (written and spoken)
- The ability to identify training needs and support program development
- Excellent organizational skills and attention to detail
- Experience in team management in the Call Center environment
- Multitasking and prioritization
We offer:
- Possibility of cooperation with leading business partners
- A committed and motivated team
- Attractive salary
- Private medical healthcare
- Medicover sport
- Fully paid comprehensive product training and intensive training-on-the-job
- Stable job and career development opportunities in our international company
- Positive international working environment (Relax zones, PlayStation)
- Highly motivated and dedicated team with flat hierarchies and informal culture
- Employee referral bonuses and recognition programs