How you will make an impact
Join Arla’s in-house Service Desk, where you'll play a crucial role in assisting our colleagues on the Danish line. In our team, you'll have plenty of chances to share your ideas and learn new things.
Danish-Speaking Junior IT Supporter
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
Specifically, you will:
- Provide 1st and 1.5-level support for systems and devices, including remote troubleshooting via SCCM.
- Educate and guide end users through problem-solving and process improvements.
- Prioritize, manage, and document incidents and service requests in the ITSM tool.
- Analyze and escalate unresolved or severe IT incidents to higher support teams.
- Act as an escalation point for urgent IT issues.
What will make you successful:
- Fluency in English and at least B1 level in Danish.
- Proficiency with MS Office and Outlook tools.
- Excellent communication, analytical, and organizational skills.
- Strong problem-solving and task prioritization abilities.
- Collaborative, team-oriented mindset.
Nice to have:
- Professional experience in Service Desk/Customer Service Department.
- General understanding of ITIL Methodology.
- Familiarity with one or more of these tools: ServiceNow, KCS - Knowledge Centered Service, Microsoft O365.
What do we offer?
- Training and professional induction into the new position.
- Financial support of your education.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets etc.
- Scandinavian working style & no dress code.
- Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam.
- Referral program for employees.
- Employee assistance program (legal, psychological, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
- Modern office space with a beautiful view and high standard furniture (i.e. adjustable desks).
- Chill-out rooms with X-box, pool table, board games, football table and swing.