Deputy General Manager

Key tasks:

• Oversee the activities of the operational departments, and provide leadership and motivation necessary to achieve desired results of guest satisfaction & profitability
• Manage the operations of the hotel in order to maximize profitability and to ensure superior guests service and product quality
• Anticipate and address guest issues and establish proactive processes to promote guests satisfaction
• Manage the hotel operations on a daily basis in accordance with the required standards, be responsible for the quality of services and implement the projects connected with the brand
• Anticipate and prevent risks, report variances against the budget and track labor costs and related expenses
• Lead, encourage and manage the team of hotel employees, provides career development and training for staff team members, conduct performance reviews and provide feedback
• Ensure the highest level of customer service are delivered consistently in all areas
• Ensure that all relevant legislation and company procedures are implemented and adhered to in every area of operation and administration
• Be an inspiration and example to all hotel staff to achieve superior levels of performance
• Report directly to the General Manager

Essential and optional requirements:

• University degree ( preferably in management, hotel and/or tourism industry faculty)
• At minimum 3 – year experience in hotel management
• Fluency in English
• Knowledge and experience in hotel finance management
• Broad orientation and experience in the area of  Revenue      Management
• Capability to conduct business talks and negotiations
• Capability to create a strong, motivated and committed team of employees
• Aptitude for communication and building interpersonal relationships
• Excellent self - and teamwork organization
• Consequence in acting and pursuit of achieving the set targets
• Innovatory, efficiency and self – reliance in operating
• Availability and professional mobilityEssential and optional requirements:

Offering:

• Real professional development and promotion opportunities in Accor chain all over the world
• Trainings increasing professional qualifications
• Motivating remuneration package
• Salary in accordance with the demands of the position;