Digital Adoption Manager

The Digital Adoption Manager primary focus is to drive End Users behaviour in order to achieve proper digital transformation acceptance, educate users and achieve high usage of digital tools and systems like O365, Win10, Virtual Assistants etc. This is achieved by executing various methods of target group analysis, communication and user engagement techniques e.g. gamification.

The position entails a lot of Client facing work including occasional international travel (onsite workshops with the Client etc.)

As Digital Adoption Manager you will be responsible for the following activities:

• Driving Adoption / High usage of the automation tools – coordination of all communication activities including gamification, newsletters, communication content creation, building and maintaining communication best practices, close interaction with the customer and its communication team


• Customer expectations management – work closely with the Customer, Project Team and Transition/Transformation Manager during transition/transformation phase to identify and inform proper audience (Customer management, end users, project team, business representatives) of communication related to products Capgemini introduce for the Customer


• Execute existing methods and propose new creative ways of promoting digital tools in Customer’s environment


• Reporting – measuring and reporting on results, identifying problem areas and applying corrective actions


• Vendor Management – work closely with one of our vendors to deliver design of the communication


• Assist in Persona creation – work with User Experience Manager to build and deliver Personas


• Create and Share Best practices – during the project gather and effectively share Best Practices with other Team members

• Self disciplined with „Can do” attitude


• Strong Experience in Client Facing activities


• Experience, practical knowledge and strong understanding of Project Management methods


• Effective business communication and presentation skills


• Goal oriented attitude with low supervision needed


• Corporate social media awareness, marketing or communication background will be an asset


• Proven tract of Client facing activities


• Strong presentation skills


• Excellent English language skills both verbal and written

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)


• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities