Digital Success Manager

Recruitment process for this position and onboarding trainings are conducted online.

                                  

What do you need to start?

• Very good knowledge of English
• Efficient task management skills
• Proactive approach, willingness to learn & mind full of ideas
• Good knowledge and experience of ITIL processes (Mainly Incident, Change and Release management)
• Attention to detail
• Experience with conference calls and technical bridges
• Ability to work under pressure

It's not essential, but we appreciate if you also have:

• ITIL Foundation certificate, preferably v4
• Knowledge about server infrastructure

 

What duties will help you grow?

• Cooperating with various Technical Teams, Senior Incident Managers, and Regional / Global Account Managers
• Coordination, planning, escalation, communication, and resourcing during Incident, Change and Release management
• Working close to the client's business and being first point of escalation for any technical or process related issues - you will be responsible for coordinating progress of various case 

 

What have we prepared for you?

Space where you can develop yourself: 

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• You will have a possibility to join various technical communities. 
• Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere: 

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

• Private medical care which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.  
Do you want to get to know us better? Watch a video: https://www.youtube.com/watch?v=L49dIpnS3lE
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).