Every day SALESmanago helps hundreds of the world’s most recognizable brands, such as Starbucks, BMW, Crocs, New Balance, and Victoria’s Secret, as well as many smaller organizations to connect with their customers. In fact, our leading Customer Engagement Platform is used by 2000+ midmarket and enterprise clients in more than 50 countries, helping people all over the world to benefit from a better, more personal consumer experience.
Based in Kraków, Poland, but expanding rapidly internationally - SALESmanago employs over 350 highly talented marketing, sales, consulting, data science, and R&D professionals. Our Company is growing revenue at 40% annually and is the European technology leader in digital customer engagement.
As the Director of Revenue Operations, you will be tasked with bringing a data-driven framework to help guide the direction of our organization in every facet of the design and execution of our go-to-market strategies. Reporting to the VP of Sales, you will lead and grow the team and support them in designing the strategy, choosing the technology, building and maintaining the infrastructure, and overseeing the analytics and optimization.
You will not only ensure we have the best tools and processes in place to maximize efficiency through a strong operating rhythm but also work collaboratively across virtually every function to create alignment and identify the biggest opportunity for revenue-generating optimizations.
- Responsible for forecasting, reporting, pipeline management, compensation, and strategic analysis with expectations of high levels of quality, accuracy, and process consistency
- Create and maintain reliable forecasting processes and assure adherence to those processes from Sales Leadership
- Drive quarterly & annual planning process for Sales including budget goals, headcount models, territory planning, quota, and compensation design and management in close partnership with Finance and other leaders
- Manage the overall Field Budget with Finance, own budgetary control & performance, support/develop and drive continuous process improvement
- Ensure the integrity of data and data flows in Salesforce, and other sales and marketing support tools and how they interact with our other systems
- Own the sales lead handoff process and actively manage the intersection of marketing, sales, and customer success
- Support leadership in the understanding of pipeline, forecasts, retention, and other KPIs while bringing best-in-class sales & planning techniques to support leadership in maximizing sales and revenue retention
- Deliver and execute strategic projects and serve as the primary conduit for cross-functional work
- Own sales systems and tools. You will be responsible for the evaluation, improvement, and implementation of all tools and software.
- Experience in revenue operations, sales operations or strategic sales roles in a high-growth SaaS environment
- Experience leading an ops team and recognized leadership skills to build and develop a high-performance team
- Proven proficiency in identifying, diagnosing, and resolving problems while prioritizing critical issues and mapping long-term departmental needs.
- Excellent analytical skills to compile large amounts of data into an understandable format for decision-making. Ability to simplify
- Effective interpersonal and communication skills, collaboration, and cross-functional team leadership
- Demonstrated fluency with SaaS reporting and KPIs and end-to-end revenue management best practices in SaaS operating model.
- The opportunity to make a career in a fast-growing, international-expanding company
- Gain a unique position on your resume that will enhance your professional profile permanently
- Work in a dynamic environment where you will grow and achieve the highest level of personal performance
- The opportunity to work with an amazing Sales Team within an amazing Company
- A specially designed training cycle that will provide you with the knowledge you need to perform your job effectively
- Daily challenges that will allow you to learn more and develop new skills
Package: Competitive salary and benefits