Junior IT Support Specialist with German
Miejsce pracy: Bydgoszcz
The role is dedicated for
- German language users eager to develop their communication skills in daily contact with native speakers
- junior IT enthusiasts having no professional experience but just basic IT background and eagerness to learn and develop in variety of IT areas
As part of our international team located in Warsaw and Bydgoszcz, you will be engaged in supporting our German speaking clients in incident management, your major tasks will include:
- Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
- Delivering professional and prompt service to the clients
- Keeping records of all customers’ enquiries in the reporting system
- Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
- Sending more complex enquiries to the relevant IT Support Team
Apart from the introductory training and the opportunity to improve both your interpersonal and technical skills in daily work, you will gain access to internal and external certified courses, giving you a chance to develop in several directions within the company:
- IT specialist: Windows desktop and server, Office 365, Citrix, Vmware, McAfee, Linux, cloud solutions and all latest upcoming technologies
- Team leader: License 2 Lead, Manager on Duty
- Project manager: PRINCE2, Agile, PMI
- Process manager: ITIL (foundation & intermediate levels), License 2 Deliver
We look for
- Very good (min. B2) spoken German
- Good understanding of English
- Good communication skills and the capacity to work as a true team player
- Problem solving attitude and efficient task management skills
- Basic experience in Windows OS and MS Office
- Working experience is not necessary as on-the-job training will be provided
- Customer service experience will be an asset
- Willingness to work on various shifts (24/7) or business hours
We offer
- Private medical care incl. dental care
- Training and development programs
- Learning foreign languages
- Referral bonus
- Private life and travel insurance
- MyBenefit System
- Commuting contribution
- Worldwide career opportunities
About us
- leader in digital services with 120,000 employees in 73 countries,
- provider of IT infrastructure management services, systems integration, outsourcing and IT consulting,
- official global IT partner of the Olympic and Paralympic Games,
- awarded with the Great Place to Work certificate for four times,
- almost 5000 people employed in 9 cities: Bydgoszcz, Warszawa, Wroclaw, Opole, Krakow, Torun, Gdansk, Rzeszow, Lodz.