What we do
As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.
Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!
About the role
Resolving issues reported by Map app end-users/businesses post thorough investigation and research on the core issue which involves email communication along with consistent follow-up in case of no response from end-users.
- Working on 70-90 tickets each day to handle issues related to data and information of maps application,
- Reminding end-users of the issues and follow-up queries the team might have to resolve,
- Following up via email to the end-users if they are non-responsive,
- Outbound calls to follow up on the open issues,
- Ensuring a high standard of quality on emails sent to end-users.
- Excellent written and spoken communication skills – English & Japanese (preferably C1),
- Experience in customer service / technical support, or other problem-solving experience,
- Researching skills and comfortability with using a variety of online sources in various languages including map applications,
- Ability to validate the information by calling the end-users as & when needed,
- MAC OS X experience preferred.
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities including language courses.
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Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.