ServiceNow Administrator
Miejsce pracy: Wrocław
Nr ref.: 172557BR
Job Description
Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center in Wroclaw & Katowice. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years.
Responsibilities:
- Provide level 2 support for ServiceNow instances
- Perform daily operational and support tasks on the ServiceNow platform
- Initial analysis and troubleshooting of reported Incidents until ticket closure
- Coordination with other teams supporting service
- Handling tickets within the agreed Service Levels & escalate tickets to next level support as needed
- Perform tool health checks
- Ensure ServiceNow application is up and running
- Troubleshoot tool related problems escalated by users
- Configuration and implementation of new features within ServiceNow
- Follow change management process to deploy update sets and release ServiceNow capabilities and integration with other systems for future potential
Requirements:
- Bachelor's degree in Computer Science (or related field) or equivalent experience
- Experience with ITSM tools (Maximo, ServiceNow, HP Service Manager, etc.)
- Knowledge of JavaScript, XML, HTML, SOAP, REST, AJAX, SSO-SAML, and Integration of ITSM platforms
- Good troubleshooting, Log review and debug Skills
- Demonstrated experience providing end-user support/system management for complex systems
- Good understand of ITIL processes
- Analytical thinking and problem solving 2+ years of IT experience in a complex environment
- Strong communication and interpersonal skills
- Manage multiple initiatives simultaneously
- Demonstrate a high level of initiative, accountability and critical thinking
- Strong organizational skills and attention to detail
Additional Benefits:
- Trainings and certifications
- Private medical package and insurance package
- Multisport Card
- Working on international projects in multicultural teams
- Good to be an IBMer discounts
- Cinema & trips for IBMers
- Language classes
- Summer camps for children