Enrolment Qualifier

Currently, for our client we are looking for a candidate for the position:

Enrolment Qualifier

Reference number: EQ/02/2017/GDA
Place of work: Gdańsk

Primary Objective

The Enrolment Qualifier is responsible for assisting in the Enrollment process. This includes, but is not limited to: inbound and outbound phone activity; lead management and document management. This position works directly with the Enrollment Advisors and Enrollment Managers in a collaborative, team approach to aid both prospects and students during their application and enrollment processes.

Major Responsibilities

• Establishes phone contact with prospects through outbound calling, , lead verification and following the lead management policy;
• Engages prospects and verifies records in student management systems;
• Contacts leads and follows the transfer process to Enrollment Advisors;
• Validates accuracy of background information of prospects and students;
• Provides positive student experiences by following guidelines and interacting with other departments;
• Provide detailed and accurate onboarding to new students;
• Maintains regular contact with the Enrolment Managers, provides day-to-day updates in order to resolve issues that may come up with potential students and maximise efficiency and effectiveness at work.

Knowledge, skills and experience

• Bachelor"s degree preferred.
• A minimum of 2 years working experience in a sales / customer service role
• Excellent written and verbal communication skills; active listening skills.
• Excellent customer service skills.
• Ability to prioritise and organize daily tasks.
• Ability to establish rapport easily.
• Proficient in Microsoft Office; experience with CRM systems and databases is advantageous

We offer

• Role in an international company with stable position on the market,
• Strong people oriented culture,
• Skills development through diverse work assignments and professional trainings program,
• Work with diverse, motivated team.