Enrolment Qualifier

Currently, for our client we are looking for a candidate for the position:

Enrolment Qualifier

Reference number: EQ/02/2017/GDA
Place of work: Gdańsk

Primary Objective

The Enrolment Qualifier is responsible for assisting in the Enrollment process. This includes, but is not limited to: inbound and outbound phone activity; lead management and document management. This position works directly with the Enrollment Advisors and Enrollment Managers in a collaborative, team approach to aid both prospects and students during their application and enrollment processes.

Major Responsibilities
Establishes phone contact with prospects through outbound calling, , lead verification and following the lead management policy;
Engages prospects and verifies records in student management systems;
Contacts leads and follows the transfer process to Enrollment Advisors;
Validates accuracy of background information of prospects and students;
Provides positive student experiences by following guidelines and interacting with other departments;
Provide detailed and accurate onboarding to new students;
Maintains regular contact with the Enrolment Managers, provides day-to-day updates in order to resolve issues that may come up with potential students and maximise efficiency and effectiveness at work.

Knowledge, skills and experience
Bachelor’s degree preferred.
A minimum of 2 years working experience in a sales / customer service role
Excellent written and verbal communication skills; active listening skills.
Excellent customer service skills.
Ability to prioritise and organize daily tasks.
Ability to establish rapport easily.
Proficient in Microsoft Office; experience with CRM systems and databases is advantageous

We offer
Role in an international company with stable position on the market,
Strong people oriented culture,
Skills development through diverse work assignments and professional trainings program,
Work with diverse, motivated team.