About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 4000 specialists in its offices located in Krakow and Katowice.
Job description
The main processes in scope are:
- Car loans and leasing applications processing (contract creation and funding)
- Contract amendments and termination
- Recalculation of contracts
- Unpaid collection
- Queries resolution (phone/written communication)
Position purpose
Financial Services Team Leader will be responsible for daily support, coaching, motivating and supervision of Delivery Team of ~5 Team Members in Katowice, as well as administrative tasks for Krakow Team (work schedule and organization etc.).
Main accountabilities
The main responsibilities of the candidate will include:
- Supporting the Team in daily work
- Coaching and supervising Team Members
- Taking overall responsibility for the team work organization
- Performing administrative duties related to team management (objectives, performance review, work schedule preparation etc.)
- Being the first line of contact for operations
- Participating in operational meetings and calls with the Client
- Identifying changes and improvements to be implemented
Candidate’s profile
The ideal candidate should possess:
- Advanced knowledge of retail financing- personal loans, leasing (will be an asset)
- Seniority of 5+ years, preferably in Finance/Banking sector
- 1+ years of experience in People Management
- Educational background (preferably Finance-related)
- Knowledge of French language - preferrably C2 level
- Knowledge of English language - min. B1 level
- Knowledge of Cassiopae system (will be an asset)
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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