French speaking Team Manager - Monitoring team
Recruitment process for this position and onboarding trainings are conducted online
About Us:
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud. In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland. Join our global team and be part of technology transformation.
Who are we looking for?
- Good verbal and written French language
- Avoir La Niaque! Enthusiastic, hardworking, confident with a “can do” attitude
- Ability to work with a minimum of supervision as well as perform under pressure and meet tight deadlines
- Sense of ownership / commitment
- Customer-focused attitude
- Excellent interpersonal and communication skills
Desirable, but not essential:
- Experience in a managerial position would be an asset
- ITIL certificate
- Technical background / awareness
What will you do?
We’re currently looking for a French speaking Team Manager for a new French customer. The selected candidate will lead the Level1 team (20 analysts) within the engagement and ensure that the levels of service meet or exceed service targets/aspirations and clients’ expectations. He/she will contribute to the early identification and escalation of service issues and monitor the quality of the service. He/she will focus on continuous improvement and spot automation opportunities. He/she will be responsible for the day-to-day team management: planning, performance management, coaching and mentoring.
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Stay Well helpline to support the emotional and mental aspects of well-being
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud. In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland. Join our global team and be part of technology transformation.