Helpdesk Specialist with German

Responsibilities:

• Respond to requests of financial system software users (e-mails and calls)
• Support employees and suppliers
• Log all help desk interactions (queries) in the system
• Diagnose and route technical issues (software) to Technical Support desk
• Prepare documents and activity reports

Perfect candidate:

• Good knowledge of German (at least B2)
• Very good analytical skills
• Experience in Accounting / F&A educational background would be a plus
• Communicative English (B1)
• Customer focus
• Strong contact handling skills and active listening
• Team Work
• Problem solving
• Experience with ERP system would be a plus

We offer:

• Prospects for self-development in a dynamically expanding company
• Permanent employment contract (after trial period)
• Team going outs
• Benefits (MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
• Dedicated paid induction training for new joiners
• Monthly performance bonus
• Wide range of development and training options (soft skills, computer and language courses)
• Fruit Mondays to start your week with energy
• Friendly atmosphere
• Great office close to the sea (3 km)
• Work for an International Client from Entertainment Industry
• Everyday contact with German language