WNS (Holdings) Limited (NYSE: WNS), is a leading global business process management company. WNS offers business value to 350+ global clients by combining operational excellence with deep domain expertise in key industry verticals including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities.
WNS delivers an entire spectrum of business process management services such as finance and accounting, customer interaction services, technology solutions, research and analytics and industry specific back office and front office processes. More than 38,000 professionals across 55 delivery centers worldwide including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, United Kingdom and the United States.
Responsibilities:
- Respond to requests of financial system software users (e-mails and calls)
- Support employees and suppliers
- Log all help desk interactions (queries) in the system
- Diagnose and route technical issues (software) to Technical Support desk
- Prepare documents and activity reports
Perfect candidate:
- Good knowledge of German (at least B2)
- Very good analytical skills
- Experience in Accounting / F&A educational background would be a plus
- Communicative English (B1)
- Customer focus
- Strong contact handling skills and active listening
- Team Work
- Problem solving
- Experience with ERP system would be a plus
We offer:
- Prospects for self-development in a dynamically expanding company
- Permanent employment contract (after trial period)
- Team going outs
- Benefits (MultiSport card, private medical care, petrol vouchers, cinema tickets, vouchers to different shops, etc.)
- Dedicated paid induction training for new joiners
- Monthly performance bonus
- Wide range of development and training options (soft skills, computer and language courses)
- Fruit Mondays to start your week with energy
- Friendly atmosphere
- Great office close to the sea (3 km)
- Work for an International Client from Entertainment Industry
- Everyday contact with German language