About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
IMOC Operator
Place of work: Katowice
Ref. no Śląskie > Katowice
Position purpose
We are currently looking for IMOC operators responsible for monitoring and supervision the IT system peripherals and operations for one of the leading ICT providers on the German market.
Main accountabilities
- Monitor and supervise the IT system peripherals and operations of our client\'s IT layoutÂ
- Follow a standardized process consisting of explicit and precise procedures, coached by a Technical Operator
- Carry out tasks by strictly following the documents containing the procedures and operationsÂ
- Respond to the system alarms by providing first level assistanceÂ
- Follow a set of tasks including system verification, day to day maintenance of the IT system peripheralsÂ
- Take first level actions on the peripheralsÂ
- Take prompt actions to treat the system alarms by following the standard procedures; Report all new incidents to the upper technical levelÂ
- Resolve recurrent incidents according to the documented written proceduresÂ
- Execute the procedures to secure and protect the IT peripheralsÂ
- Accomplish a requested set of tasks following the planning and the day-to-day operationsÂ
- Complete and update the operations reportÂ
- Update all procedures documents. These activities may be completed along others arising from clients punctual needs and the work schedule
- Working Pattern: Shift worker covering 24*7*365
Requirements
- Technical skills
- Knowledge of operation systems (Windows + basic DOS commands; Unix/Linux would be advantage)
- Knowledge of network infrastructure
- Office 2007
- Knowledge of RDP and its practical use
- IT students preferredÂ
- Language requirements: very good English & German
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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