Implementation Analyst

 ZAKRES OBOWIĄZKÓW:

• Facilitating integrations by introducing API’s and/or configure file import using graphical interface
• Troubleshooting SOAP and REST API issues
• Writing data import routines (file import) using GUI tools
• Writing and maintaining application and configuration help files
• Automating job scheduler configurations
• Client monitoring and client site visits to provide technical and operational assistance and knowledge
• Training customers in use of company’s software and concepts, assistance with configuring printers, provide the client and comapny with label printing expertise and knowledge
• Configuration of client parameters for pricing, zones, cut-off time, clients’ services and providing on-site support for go-live
• Liaising with client and carriers for compliance approval and sign off
• Producing and maintaining project documentation in accordance with the Delivery Framework
• Co-ordinating and managing a range of interactions such as client account information gathering, client approval process, ensuring each carrier updates as per other key clients and ensuring timely status updates

WYMAGANIA:

• Able to interact with customers on a technical and non-technical basis using English
• Strong communicator with influencing skills
• Able to work on your own initiative with limited supervision
• Excellent time management and organisational acumen
• Pro-active thinker and problem solver
• Able to manage multiple clients and projects/tasks simultaneously
• Have the capability to manage client expectations
• Strong troubleshooter: You will be responsible for detecting potential issues and implementing solutions when issues threaten to delay the timeline or impact budget or business operation
• Configuration guru: You will configure the application based on implementation plan (this does not require knowledge of any development language)

OFERUJEMY:

• Max. 30 days holiday (increasing based on length of service once you have been with us for 2 years)
• Work in a great atmosphere, with people who like what they do and are willing to share their knowledge
• Private medical healthcare
• Discounted gym membership
• Free language courses - English, German, Spanish
• Fresh fruit, snacks and drinks
• Relax room
• Dynamic, open culture with lots of social activities