Inbound Customer Service Manager
Gdańsk
Inbound Customer Service Manager
Gdańsk
Nr Ref.: 1045533
Gdańsk
Nr Ref.: 1045533
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our client, a leading global Business Process Management company located in Gdańsk, we are currently recruiting for a person that will hold the position of Inbound Customer Service Manager.
The Inbound Customer Service Manager will be responsible for managing, recruiting and training the team of customer service specialists. Additionally Inbound Customer Service Manager is also responsible for cooperating with partner services and driving process improvement projects.
Ideal Candidate must have minimum 3 years of experience in a similar position in international organization and experience in contact centre environment. Knowledge of airlines basics, ticketing, ticket exchanges preferred. Practice in Global Distribution Systems is highly desirable.
Additionally good analytical skills excel knowledge and interpersonal skills are required.
Our Client offers excellent professional development opportunities, favourable financial conditions and a full time job in a fast growing international company with stable employment conditions.
If you meet these criteria, do not hesitate to send your CV in English using the Apply Button.
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