Currently we are looking for the candidates interested in developing and expanding their IT Interest and knowledge.
Engagement is dedicated to deliver the first two levels of support for our customer known from delivering the Telecommunication solutions.
During typical working day you will be responsible for analyzing, troubleshooting, resolving or dispatching the incidents related to the client systems.
Working Pattern: Shift worker covering 24/7
Main Accountabilities:
- Follow a set of tasks including system verification, day to day maintenance of the IT system peripherals
- Take first level actions on the peripherals
- Take prompt actions to treat the system alarms by following the standard procedures; Report all new incidents to the upper technical level
- Resolve recurrent incidents according to the documented written procedures
- Execute the procedures to secure and protect the IT peripherals
- Accomplish a requested set of tasks following the planning and the day-to-day operations
- Complete and update the operations report
- Update all procedures documents
Requirements:
- Communicative French and English language
- Knowledge of operating systems (Windows, Unix/Linux would be advantage)
- Knowledge of network infrastructure would be an advantage
- Knowledge of Office 2007
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children\'s Day, St. Nicholas Day and many more
- Supporting employees\' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to Harvard Business Review knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.