Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Infrastructure Analyst French Speaker
Place of work: Katowice
Ref. no IA/French/KTW
Job description
- Monitor and supervise the IT system peripherals and operations of our client's IT layout
- Follow a standardized process consisting of explicit and precise procedures
- Carry out tasks by strictly following the documents containing the procedures and operations
- Respond to the system alarms by providing first level assistance
- Working Pattern: Shift worker covering 24/7/365
Main accountabilities
- Follow a set of tasks including system verification, day to day maintenance of the IT system peripherals
- Take first level actions on the peripherals
- Take prompt actions to treat the system alarms by following the standard procedures
- Report all new incidents to the upper technical level
- Resolve recurrent incidents according to the documented written procedures
- Execute the procedures to secure and protect the IT peripherals
- Accomplish a requested set of tasks following the planning and the day-to-day operations
- Complete and update the operations report
- Update all procedures documents
- These activities may be completed along others arising from clients punctual needs and the work schedule
Requirements
- Fluent French
- Intermediate English
- Knowledge of operation systems (Windows + basic DOS commands; Unix/Linux would be advantage)
- Knowledge of network infrastructure
- Office 2007
- Knowledge of RDP and its practical use
What we offer
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Flexible working hours
- Intensive training package
- Opportunity of personal development in a multinational environment
- Free private medical care
- Flex benefits
- Additional life insurance
- Friendly working atmosphere
