About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Job description
The analyst will be responsible for the technical support of the critical IT events that occur in the store.
As Infrastructure Analyst you will follow standardized processes, you will carry out tasks according to the documentation and work instructions, you will be ensuring that any major outage in the store is driven smoothly to the resolution.
You will be also responsible for contacting technical teams and 3rd parties and for ensuring all work is completed in accordance with Customer and procedures.
Position purpose
We are looking for an employee to work within a team which is responsible for end to end IT infrastructure support for one of the largest network of stores in Europe.
Requirements
Essential:
- Strong IT knowledge (Windows, Networking, Databases and Hardware)
Personal qualities:
- Flexible and well-motivated team player
- Willing to learn
- Commitment attitude
- Attention to details
Foreign Languages:
- German - Fluent (C1/B2)
- English - Very good (B2)
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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