About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Job description
Infrastructure Team Manager in Data Services is responsible for managing up to 20 engineers’ team built upon Capgemini delivery best practices.
Team supports messaging infrastructure management tasks for Financial Services environment. Engagement is dedicated to support L2 and L3 tasks for Exchange 2007/2010 and Office365 environments.
Key responsibilities include managing incidents, requests and minor project implementation.
Infrastructure Team Manager will ensure levels of service meet or exceed service targets/aspirations and clients expectations.
In addition is responsible to act as an SME in at least one of support areas.
Position purpose
Data Services is looking for highly motivated individual to join the team of Infrastructure Team Managers supporting transition and ongoing run in area of messaging services delivered using Microsoft technologies.
Main accountabilities
Service Delivery:
- Proactively managing team performance, aiming to deliver SLA targets and/or service aspirations, recommending and implementing action plans as appropriate to address any shortfalls
- Providing a first point of escalation for the team in respect of service/delivery issues
- Assisting the next level Managers in the planning and implementation of changes to the service, including increase and/or decrease in workload
- Early identification and escalation of service/delivery issues
- Maintaining Capgemini Lean Foundation culture
Customer/Supplier Relationship:
- Ensuring customer satisfaction within his scope of responsibilities
- Seeking for external up-sell opportunities within his environment
- Building and maintaining strong working relationships with key service contacts
Service Excellence:
- Build up technology strong team with ability to cope with new trends and technologies in IT
- Seeking to improve and optimize the service
- Day to day management
- Ensuring the good use of all available processes, systems and tools in the delivery of the service by the team
Requirements
Essential experience:
- Understanding on one of the following areas on an intermediate level - Microsoft Exchange environment, Office 365 hybrid environments or Wintel technology domain support.
- ITIL processes awareness
- Very good inter- personal skills
Desirable experience:
- Capgemini Lean Foundation or other Lean methodology knowledge
- Application or infrastructure support experience
- Experience in creating shift roaster and team capacity plan
- Very good time management
- Experience in MTA management
- Experience in antivirus and anti-spam appliances support
- Knowledge on Cisco ESA IronPort Series
- Experience in VMware AirWatch implementation and support
Personal qualities:
- Flexible and well-motivated team player
- Able to work with minimum supervision and perform under pressure to meet tight deadlines
- Able to work effectively in busy and constantly changing environment
- Commitment and ownership attitude
- Attention to details
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities
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