Infrastructure Team Manager
About Us
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.
Who are we looking for?
Requirements
- Personnel management
- Communication skills
- Analytical thinking
- Able to work with minimum supervision as well as perform under pressure and meet tight deadlines
- Able to work effectively in busy and constantly changing environment
- Strong team player with the ability to build relationships with both colleagues and external clients
- Attention to details
- Application or infrastructure support experience will be a plus
- Knowledge of Agile/Scrum framework will be a plus
What will you do?
As a Infrastructure Team Manager in Data Services you will be responsible for managing about 30 technical engineers settled in technology services built upon Capgemini delivery best practices.
You will manage people performance, skills and relationship within teams to achieve goals and milestones. You will manage, coach and motivate the team daily.
Team supports L2 up to L3 infrastructure/application management tasks for multi-customer environment within SAP Cx infrastructure. Engagement is split per following technology domain: Linux/Unix, Virtualization, Technical Application Management.
Infrastructure Team Manager will ensure levels of service meet or exceed service targets/aspirations and clients expectations.
In addition is responsible for manage and maintain effective working relationships with all service contacts through Capgemini Lean Foundation best practices implementation.
Job Responsibilities
Service Delivery:
- Proactively managing team performance, aiming to deliver SLA targets and/or service aspirations, recommending and implementing action plans as appropriate to address any shortfalls
- Providing a first point of escalation for the team in respect of service/delivery issues
- Assisting the next level managers in the planning and implementation of changes to the service, including increase and/or decrease in workload
- Excellent communication skill to drive routine communication of status to senior management and customer.
- Early identification and escalation of service/delivery issues
Customer/Supplier Relationship:
- Ensuring proper communication with customers/counterparts
- Ensuring customer satisfaction within his scope of responsibilities
- Seeking for external upsell opportunities within his environment
- Building and maintaining strong working relationships with key service contacts
Service Excellence:
- Build up technology strong team with ability to cope with new trends and technologies in IT
- Seeking to improve and optimize the service
- Ensuring the good use of all available processes, systems and tools in the delivery of the service by the team
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
About Us
Capgemini’s Cloud Infrastructure Services unit is a global team of technology experts and domain specialists that helps businesses from all around the world extract maximum business value from their IT investment and facilitates their journeys to the cloud.
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.