We are looking for person having conceptual way of thinking who is eager to learn and focused on continuous high quality service delivery. You will work closely in a micro team (5 people), which is a part of Application Maintenance department. You will have an opportunity to work independently, come up with your own ideas and be the 2nd line support between Business and Developers. A close, friendly and professional cooperation in driving projects and daily tasks is a key.
You will be working with skilled, international teams in a fast-paced and inspiring working environment, you will play an important role in supporting Wholesale Banking applications. You will be independent in taking decision, arranging meetings with Developers an Business and managing environments in Preprod and Prod and support them.
You will be working with professional IT technologies like Windows Server, Oracle Database, Monitoring Tools (Geneos, Splunk, AppDynamics, Grafana), Reporting Tools (Power BI, BIPublisher), Bamboo, Git, UC4, MQ Explorer, etc.
You will be part of Incident Management, Change Management and fulfil requests from business
The team you will be working with is located in Gdansk, Poland.
Responsibilities:
- Provide Application 2nd line support
- Deploy new versions of software
- Migration projects
- Decommissioning Projects
- Process automation
- Develop and react on the warnings and alerts from monitoring system
- Work with Infrastructure and Operation Teams as well as Application Development teams to develop, implement, and control high quality applications
- Follow ITIL processes and manage tickets in BMC Helix tool
- Contribute to team's Knowledge Management System, documentation
- Manage relationships with business teams and application users
Your profile and background:
- Proficient in English
- Good Oracle SQL knowledge (Oracle/PLSQL is an asset)
- Good Windows system administration (WS 2012, WS 2019)
- Scripting knowledge will be an asset (PowerShell, Bash, C#)
- Having a knowledge of ITIL processes (experience in ITIL based ticketing tools is an asset)
- Having an experience with JIRA or any other KANBAN based tools
- Having a knowledge on how to prepare a good documentation, knowledge base (Confluence)
If this sounds like you, get in touch!
Submit your application no later than 19/11/2021.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
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