IT Assistant

• To provide IT support in the areas of computer networks and systems, software and telecommunications maintenance, equipment for meetings, presentations and audio video conferences;
• Providing basic troubleshooting of Windows systems, networking, printing, audio video conferencing and other IT services;Support IT stock control, assets distribution and inventory checks;
• Providing the basic infrastructure support related to maintenance of the end users’ ICT equipment and IT-related services;

Indicative tasks for the profile of IT Assistant:

• to provide basic support in Windows systems administration and support the users on IT-related incidents/ problems/ well-known errors (helpdesk support);
• to manage the local telephone exchange including user support, troubleshooting, telephone installation;
• to support users and their work stations, telephones, personal digital assistants (PDAs) and other IT equipment;
• to install, connect and move PC equipment;
• to manage user accounts.
• to compare actual IT stock with assets distribution records and database figures to obtain current inventory;
• to compare actual IT assets distributed to end users with assets distribution records and database figures to obtain current inventory;
• to prepare and follow-up reports such as inventory balance and shortages;
• to prepare list of obsolete IT assets and proceed with write-off reports.

Education:

• successfully completed secondary or higher education related to the IT

Work experience: 

• at least 2 years of professional experience after secondary school: in the field of computer networks and systems, software and communication maintenance, or in the field related to inventory control or warehouse environment maintenance or management.
• Experience in assisting users with queries or problems related to PCs, peripherals, networks and office automation tools (MSOffice);
• Experience in diagnosing and resolving incidents and service requests;
• Good knowledge on Microsoft Operating Systems and Microsoft Technologies – to be verified at the interview;

Language skills:

• very good command of both written and spoken English (at least B2/C1)

Computer skills:

• very good knowledge on Microsoft Operating Systems and Microsoft Technologies support;

• very good knowledge of hardware environment (PC, printers);
• very good skills in the main MS Office software (mostly MS Excel);

Personal:

• high level of responsibility and ability to take initiative
• very developed level of service orientation
• ability to work under pressure and experience in organizing work and prioritizing accordingly
• ability to communicate efficiently at all levels internally and externally and in appropriate manner
• high level of discretion and ability to handle confidential matters
• ability to work in a team

• contract of employment through the Employment Agency
• monthly remuneration: 8.500-9.500 PLN gross
• medical care, sports card
• opportunity for development and promotion
• work with professionals