IT Business Support Manager

Inviting applications for the role of the IT Business Support

Responsibilities

• Manage Relationship with Client, Business partners, Biz IT organization, corporate team and other partners.
• Ensure all the customer issues are proactively identified, addressed and closed with documentation. Proactively highlight & own remediation of Risks to IT Processes, which may impact operational delivery.
• Ensure Zero Major Incidents due to hygiene issues for the account/s and drive Incident Closure and subsequent RCCA process end to end.
• Ensure PML (Production minutes lost) gets calculated with valid Business /Process Inputs and gets reported out in relevant forums.
• Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders as and when required.
• Actively participate in NC (Non-Compliance) closure / Risk mitigation. Implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security
• Partner with internal Audit teams to help improve processes, systems and teams to deliver an outstanding customer experience by conducting investigate analysis, identifying issues & fix it with a balanced solution.
• Adhere to financial targets laid out in Annual IT Op Plans.

Qualifications

• Graduate, preferred in IT stream
• Good command of English language min. B2
• Expertise in IT with one of IT infrastructure domain and dealing with international partners.
• Negotiation and analytical skills with experience in using Excel and PowerPoint
• Flexible to accommodate time-zones as to meet the client demands, clients being geographically dispersed
• Good interpersonal and communication skills
• Ability to perform and deliver under pressure with a good sense of setting priorities

We offer

• Attractive salary
• Stable job offer – employment contract
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)