What if you were given the opportunity to make a difference?
It`s time to embrace your Infinite Possibilities! This is your opportunity to be a part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and cutting-edge technology. We have spent more than 100 years creating new ideas and we are looking for people who can collaborate to help us build on our history while creating future success.
We are an established and expanding Global Business Services Center in Krakow. Thanks to our engaged employees and operational excellence we provide advanced services in the areas of Finance, IT, Global Sourcing, Supply Chain and Global Customer Service.
You have the opportunity to contribute your unique talents as you develop a rewarding career and learn from experts in our diverse and international work environment.
As a IT Infrastructure Support Specialist you will provide LAN and personal computer support to IP facilities throughout the region. Under general to little direct supervision, provides second tier support to end-users for workstations, servers or mainframe applications and hardware, RF equipment, printers, and other network attached devices. Trouble shoots LAN problems, assists in configuring and troubleshooting data, voice, and video systems.
You will have the chance to work in a multinational environment with a variety of global range IT teams. It is also an opportunity to develop technical skills and procedural knowledge of Regional Support group. The role offers exposure to our internal users located in assigned region. This position could be interesting for experienced IT support specialists with strong commitment to deliver superior level of customer support and technical expertise.
- Report and work with a regional manager or assigned team lead.
- Provide day-to-day management and break/fix support of workstations, servers, RF devices, printers, and other network attached devices and LAN for all assigned facilities.
- Act as the liaison into Information Technology second and third level support groups to assist in expediting the support process.
- Perform assigned tasks for installation and configuration of devices as part of our refresh lifecycle management programs.
- Perform assigned project tasks or set of actions for completion of project or process activity or activities within defined timelines (includes but not limited to installation, configuration, and/or moves of supported standard devices or implementation of a process).
- Handle any routine to highly technical problem under general to little direct supervision
- Manage vendor warranty and break/fix work. May assist in the desktop/server/LAN procurement process.
- Maintain documentation for the facility, including inventory, ticket tracking, time tracking and assigned project work.
- Be a member of On-Call rotation and may require travel between supported sites and facilities.
- Associate Degree in Information Systems or equivalent.
- 2+ years of related Information Systems experience.
- MCP (preferred)
- Under general to little supervision demonstrates the ability to handle complex operational problems and assignments.
- Demonstrated competence to work:
- With minimum supervision
- Effectively with all levels in corporation
- Good communication and customer service skills.
- Fluency in Polish and English.
Contact us!
If you are excited about this role, please send us your application with a statement below.
I hereby agree for processing my personal data, included in my application for a job, for the purposes of recruitment process, according to the Data Protection Act of 29 September 1997, unified text published in the Polish Journal of Laws (Dziennik Ustaw) of 2002, no. 101, item 926, later amended.