IT Manager
Location: Katowice
Ref.No ITM/AL
Main tasks:
- responsible for successful performance of both the Level 1 and Level 2 support groups,
- provide leadership to a local Service Desk and L2 support teams,
- act as a point of contact for IT staff,
- own the Incident Management and Problem Management processes for all relevant parties through critical analysis and continual improvement,
- assist in improvement of the Change process through planned Changes and determining success or failure levels,
- use English every day in communication with native speakers.
Requirements:
- bachelor’s degree in technology-related field preferred or equivalent experience,
- relevant work experience,
- ITIL v3 Foundation certification,
- 2 years minimum leadership responsibility working within Service Operations environment,
- exposure to working in a global matrixed organization,
- familiarity with Change, Incident and Problem Management,
- ability to continuously improve service levels,
- good communication skills, with strong English language, both written and oral,
- good documentation skills with ability to set and audit procedural and process documentation,
- quick learning and comfortable with repetitive and non-repetitive projects and tasks,
- good organizational and time management skills,
- results-oriented with an ability to be independent, motivated and proactive and to work with limited supervision,
- customer-focused with resilient interpersonal skills,
- ability to think quickly and decisively and look for alternative solutions in challenging situations.
Our Client offers:
- employment in a stable company with the established position on the market,
- opportunity for professional development in an international organization that promotes innovative and modern technologies,
- attractive salary based on your professional experience and skills,
- friendly atmosphere and ambient working environment with modern working and social facilities,
- participation in international assignments and projects,
- private medical care with family option,
- life and accident insurance, multisport.
