Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Responsibility for the daily operational activities on general level, including End2End Performance Management, on-boarding capacity and commercial aspects of the contract with supplier.
Management of operations across all areas within IT services, personnel and ITSM processes.
Focus on provision of Production Assurance IT services to the business & other IT users using extensively ITIL methodology and lifecycle to improve existing and new IT service activities.
Overall responsibility for all of the IT Operations Management activities.
Ensuring that all day-to-day operational activities are carried out in a timely and reliable way.
Being single point of ownership for effective provision of systems and services to customers.
Overseeing operational activities and services for one or more operational delivery centres.
Proactive identification and implementation IT services improvements in operational delivery centres.
Approving transition into production environment of new systems and services.
Ensuring BCP/DR plans are compatible with operational documentation and plans of delivery centre operations and that these plans are tested on a regular basis.
Management and development all operational staff. Overseeing recruitment process.
Provision of service reports on operational delivery performance and quality.
Management of archiving and updating operational documentation and procedures for services, applications and processes.
5+ years of IT Operations management experience in working with scaled IT ecosystems and ability to demonstrate understanding of the associated processes in a dynamic enterprise environment.
Strong skills of organisational leadership and risk management.
Experience in working within financial management is a plus, but not a pre-requisite.
Excellent communication skills in English – listening, verbal and written – including meeting management and facilitation.
IPMA, Prince 2 or PMI certifications, ITIL certification, LEAN certification is appreciated but not a pre-requisite.
BA/BS in Computer Science/Information Systems or equivalent experience.
Experience working as an IT Project Manager is strongly preferred.
Production Assurance is a subunit within Group Functions IT at Nordea and at the moment we are moving our application support and maintenance to Poland, therefore we are looking for motivated IT Operations Manager to join our Production Services team.