Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.
Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
IT Support Specialist
Miejsce pracy: Gdańsk
Nr ref.: DK/L1S/WAW/10
Nr ref.: DK/L1S/WAW/10
Responsibilities
- Oversight on requests for system
- Triaging, communication and documentation of requests
- Creation and Ownership/Maintenance of Hypercare/Level 1 Support Handbook
- Answering user enquiries on how to use the application, also in conjunction with Basecamp 2.0, the Enterprise Recipe Management (some business knowledge required)
- Investigation of defects etc.
- Defect Management (Exploratory Application testing to verify software quality / implementation of user stories)
- Coordination with Level 2 support for installations of hotfixes etc.
Requirements
- At least 2-3 years of experience for example as IT Business Analyst, System or Application Support in a similar environment
- Understanding of lean agile practices and how to apply them
- Experience in CSV and GxP compliant environment
- Experience in Excel and analyzing large data sets for root cause analysis of bugs (at least basic VBA knowledge desired)
- Experience with Jira Backlogs/Kanban Boards
- Understanding of business processes in the manufacturing environment
- Fluent in English