Become a part of our dynamic Customer Operations team, where you'll engage in daily order management, handle disputes and queries, and contribute to customer reporting. In addition to these responsibilities, you'll manage daily phone calls with customers to ensure exceptional customer service. Collaborate closely with your colleagues to maintain high standards of customer satisfaction.
You will make an impact by delivering exceptional customer service. If you’re a positive, open minded, highly establish and proactive person with good communication and analytical skills, you could be just right for this role! Depending on your profile, you will be doing some of this:
- Working with order handling.
- Handling customer phone calls.
- Handling and resolving disputes and queries from customers over the phone and in writing.
- Communicating with colleagues from other areas in the organization, such as local customer service teams, production, warehouse, and transport planning.
- Reporting to relevant business units.
- Working with customer master data.
- Participating in improvement initiatives and projects.
- Participating in internal projects.
- Maintaining effective and efficient communication with internal and external customers.
- Taking part in documentation review based on established guidelines and standards.
We are seeking dedicated individuals who have a track record of working in a dynamic environment, collaborating with others and who are career driven to work in a non-standard working hours. All trainings will be provided. Furthermore we expect the candidate to have:
- Strong communication and customer-orientation skills.
- Fluency in English – written and verbal.
- Danish language B2/C1 – written and verbal.
- An ability and will to work with colleagues in a One-Team spirit.
- Thriving in a support center with high activity.
- Detail orientation & structure.
- Proactive-predictive actions.
- High commitment to deliver and work to improve existing services.
- A flair for IT/systems.
- A customer centric & solution-oriented approach.
- Digital proficiency and curiosity.
- Knowledge and understanding of systems like SAP and CSM (nice to have but trainings will be provided).
- Open to work on shifts (also weekends).
Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Operations in Global Shared Services.
- International operating environment.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Hybrid working model (50/50).
- Trainings with experts & professional induction & development programs.
- Financial support of your education.
- Relocation package.
- Referral program for employees.
- Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
- Additional holiday depending on length of employment (up to 4 days).
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
- Spacious canteen, delicious coffee and tea available on every floor in special designed spots.
- Chill-out rooms with X-box, pool table, board games, football table and swings.
