Join our growing Customer Operations team!
We’re looking for several new colleagues at both Junior and Mid-level to strengthen our dynamic setup. In this role, you’ll take part in daily order management, handle customer queries and disputes, and support reporting activities. You’ll also manage incoming customer phone calls and help ensure a high standard of service across the board. Together with your team, you'll play a key role in delivering excellent customer experiences and continuous improvement.
You will make an impact by delivering exceptional customer service. If you’re a positive, open minded, highly establish and proactive person with good communication and analytical skills, you could be just right for this role! Depending on your profile, you will be doing some of this:
- Manage order handling processes and customer master data, ensuring accuracy and efficiency.
- Handle customer phone calls and resolve disputes or queries both verbally and in writing.
- Communicate and collaborate with internal teams, including customer service, production, warehouse, and transport planning.
- Support reporting tasks, documentation reviews, and maintain effective communication with internal and external stakeholders.
- Actively participate in improvement initiatives and internal projects to optimize service and operational performance.
We are seeking dedicated individuals who have a track record of working in a dynamic environment, collaborating with others and who are career driven to work in a non-standard working hours. All trainings will be provided. Furthermore we expect the candidate to have:
- Strong communication and customer-orientation skills.
- Fluency in English – written and verbal.
- Danish language B2/C1 – written and verbal.
- An ability and will to work with colleagues in a One-Team spirit.
- Thriving in a support center with high activity.
- Detail orientation & structure.
- Proactive-predictive actions.
- High commitment to deliver and work to improve existing services.
- A flair for IT/systems.
- A customer centric & solution-oriented approach.
- Digital proficiency and curiosity.
- Knowledge and understanding of systems like SAP and CSM (nice to have but trainings will be provided).
- Open to work on shifts (also weekends).
Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Operations in Global Shared Services.
- International operating environment.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Hybrid working model (50/50).
- Trainings with experts & professional induction & development programs.
- Financial support of your education.
- Relocation package.
- Referral program for employees.
- Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
- Additional holiday depending on length of employment (up to 4 days).
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
- Spacious canteen, delicious coffee and tea available on every floor in special designed spots.
- Chill-out rooms with X-box, pool table, board games, football table and swings.
