Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Junior Order Management Specialist Dutch Speaker
Place of work: Katowice
Ref. no Praca.pl/JPSA/Dutch/KAT
Job description
- Handle partners' calls and email regarding orders
- Receive and qualify customer POs
- Ensure correct pricing and processing approvals of price exceptions
- Send sales order confirmation to the customers within specified Service Level Agreement
- Update and maintain existing sales orders correctly according to applicable procedure
- Clear order payment status (request prepayment or check available credit limit)
- Create and transmit packing list
- Support Shipping/Logistics department for on time delivery
- Ensure on-time order closure and invoicing
- Archive all order-related documents as per SOX requirements
- Support customer relations
- Direct support for Regional Sales Managers
- Manage warranty claims and customer complaints
Candidate’s profile
- Very good knowledge of Dutch
- Very good knowledge of English
- Good knowledge of French or German
- Analitical skills
- Very good customer service skills
- Excellent written and oral communication skills
- Proactive and initiative taking attitude
- Be organized and attentive to details
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionalsin the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
