Junior Service Desk Supporter - Danish speaker

Arla Global Shared Services Sp. z o.o.

Gdańsk

6 dni temu

Junior Service Desk Supporter - Danish speaker
Miejsce pracy: Gdańsk
Department: IT
Location: Gdansk Wrzeszcz (Neptun Office)
  • IT
  • ServiceDesk
  • Danish
  • CustomerService
Rensponsibilities:
As an Junior Service Desk Supporter, you will:
  • 1st and 1.5 level Support for all systems and devices
  • Perform remote troubleshooting through SCCM
  • Educate and guide the end user through the problem-solving
  • Identify and suggest improvements on current processes followed
  • Act as escalation point in case of urgent or severe IT incidents
  • Prioritizing and managing many open tickets at the same time
  • Analysing most common reported incidents
  • Escalated unresolved issues to higher support teams
  • Record all Incident and service request in ITSM tool
Values
  • Lead - Have you ever heard that you are the change? Now you now
  • Sense - Are you looking for something more than material benefits in your professional life?
  • Create - Regardless of which department you work in - Your creativity leads us to innovation
Why Arla?

Your future colleagues from HR department describe these generally:
  • Flexible working hours
  • Professional career development
  • Great atmosphere
  • Respectful scandinavian culture
  • No dress code zone
  • Lack of stress at work
  • Tens of benefits
  • Space for self-reliance
Recruitment process
1. Clock the APPLY button
2. Create an account in our HR platform
3. Submit your application
4. Wait for our call
5. Meet with us online
6. Enjoy joining the best team

Poznaj

Arla Global Shared Services

Meet us

Moooo. We are Arla GSS and we deal with business the Scandinavian way.


You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year.
That being said…
At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment.

Employees voice

Przemek

IT Service Desk Quality Lead (5 months at Arla)

Arla is a lot more than just people and the office. Here you take care of larger or smaller challenges. And I feel that I am always going in the right direction…love that!

Maja

A2R Acting Team Leader (5 years at Arla)

I like Arla because it confirmed me in the belief that DO WHAT YOU LOVE AND YOU WILL NEVER HAVE TO WORK is possible

Proces rekrutacji

Stage Screening applications
Stage First interview – phone screening
Stage Second interview and assessment
Stage Employment
Stage Rejection
Konsultant ds. Wsparcia Technicznego jest osobą współpracującą z klientami, która doradza jak korzystać z technologii wykorzystywanej w danym produkcie w celu osiągnięcia celów biznesowych i rozwiązania problemów. Stanowisko Konsultanta ds. Wsparcia Technicznego z reguły związane jest z branżą IT, choć występują wyjątki. Wsparcie techniczne obejmuje gwarantowaną pomoc w eksploatacji oprogramowania, sprzętu ...
Praca Konsultant ds. Wsparcia Technicznego