Arla’s inhouse Service Desk is growing and we are looking for talented people to join us.
As a Scandinavian company, we value mutual trust, collaboration, and initiative. Thus, you will have opportunities to share ideas, learn and try new things.
Junior Supporter - IT Service Desk, Danish Speaker
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
How you will make an impact
As a Junior Supporter, you will be the first point of contact for all IT related Incidents and Service Requests.
You will:
- Provide 1st and 1.5-level Support for all systems and devices.
- Perform remote troubleshooting.
- Educate and guide the end users through the problem-solving.
- Identify and suggest improvements on current processes followed.
- Prioritize and manage multiple tickets at the same time.
- Analyze the most common reported incidents.
- Escalate unresolved issues to higher support teams.
- Record all Incident and service requests in ITSM tool.
What will make you successful:
- Fluency in English.
- Fluency in Danish.
- Good knowledge of MS Office and Outlook tools.
- Strong communication, negotiation and problem-solving skills.
- Good analytical and organizational skills.
- Strong team-player orientation.
- Ability to work in a fast-changing environment.
What do we offer?
- Training & professional induction in a new position.
- Financial support of your education.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Home kit – monitor, laptop, keyboard, mouse, headsets, webcam.
- Relocation allowance.
- Referral program for employees.
- Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
…while in the office you can also use some of below:
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
- Chill-out rooms with X-box, pool table, board games, football table and swing.