- Good communication skills;
- Good IT Knowledge;
- Fluent English written and oral skills;
- Fluent German written and oral skills;
- Document administration skills;
- Awareness of ITIL and business processes;
- Attention to details.
Knowledge Analyst undertakes the management and maintenance of the Service Centre knowledge system, ensuring that content is relevant, current, and of sufficient quality to be to allow the agents to resolve issues. Monitors and reports on usage and usefulness of the knowledge system.Holds ownership of the Knowledge Management Process on the Service Desk.
- Ensuring knowledge is created, authenticated and approved in accordance with the knowledge management process;
- Management of existing and new knowledge documents;
- Promotion of training of the knowledge management tool;
- Regular reporting of the knowledge management tool accordingly to best practices and client requirements;
- Providing accuracy and consistency of knowledge;
- Building and maintaining effective working relationships with Customers Knowledge Managers;
- Developing and maintaining an understanding of the Customers’ service requirements;
- Maintaining up to date Knowledge Management work instructions and procedures accordingly to knowledge management best practices;
- Supporting Service Desk agents by ensuring quality and trainings;
- Active support of Knowledge Transfer process accordingly to assigned tasks;
- Support in preparation of knowledge gathering and training plans, accordingly, to assigned tasks;
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
In addition to facilitating journeys to the cloud, we support businesses by providing services such as helpdesk services (human and AI powered), network access and maintenance, hosting and maintaining applications, IT operations and much more. We do all this in 24 languages from 4 locations in Poland.
Join our global team and be part of technology transformation.