The role:
As KYC Department Head you will be accountable for overall service delivery of teams in the KYC Department, ensuring that function operates effectively, adheres to policies and procedures as required by UBS.
The role is located in the UBS office in Zabierzow (Krakow Business Park).
Responsibilities:
- Leadership role for KYC Teams (over 100 employees) and execution of operational strategy
- Managing delivery for New Client Onboarding and KYC Periodic Reviews Teams
- Proactive stakeholders management and developing relationships across Investment Bank and Group Operations
- Liaising with business partners and broader service delivery teams to ensure smooth operations and seamless delivery for internal clients
- Ensuring that offshore delivery remains consistent and compliant with country / UBS policies (statutory and non-statutory) and management standards
- Embedding a strong focus on delivery excellence, utilizing benchmarks and best practice comparisons to ensure consistent high performance service delivery
- Creating and maintaining a work environment conducive to teamwork, creativity, quality, operational efficiency, and value acceleration
- Proactively managing risk and incidents to ensure high quality and efficient delivery of run the bank operations
- Creating the right environment that sets the stage for motivation of team members (e.g. developing succession management plans, coaching high-potential employees)
Requirements:
- Min 3 years of experience on similar position (KYC, AML, Compliance, banking) and 10+ years of experience in total
- Master degree, preferably in Accounting, Finance, Banking
- Project or change management experience
- Excellent written and spoken English
- Strong interpersonal skills and client focus
- Strong communication skills
- Proven leadership skills
