Learning Support Agent with Spanish

The key responsibility of the Learning Support Agent is to support and resolve cohort queries via Voice, chat and email.

• Knowledge of Spanish language on at least C1 level and English on at least B2 level,
• Graduate (min.BA Degree),
• Availability to work from the office in Gdańsk,
• Nice to have: 1 year experience - preferably in technology support in Voice, chat and email support,
• Good communication skills,
• Project / Training coordination exposure,
• Ability to work in a diverse environment, handle cultural and language differences and being an effective communicator.

• Managing, resolving and posting updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors and teacher staff,
• Managing the customer’s problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customers,
• Acting as a consultant and subject matter expert for internal stakeholders in engineering, sales and customer organizations to resolve technical deployment obstacles,
• Understanding customer issues and advocating for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high quality production.

• Opportunity to be part of a rapidly expanding global organization,
• Pleasant and inspiring working atmosphere,
• Professional development and clear career path,
• Training & development opportunities,
• Employee volunteering programs and opportunities,
• Employee referral program in place,
• Extensive benefits package: Multisport Card, LuxMed medical healthcare  including dental care, life insurance, cafeteria benefits.