Learning Support Specialist with French

WORK FROM THE OFFICE

At Cognizant, we are dedicated to help the world's leading companies build stronger businesses - helping them go from doing digital to being digital. In Poland, our offices are located in Gdansk, Wroclaw, and Krakow. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits.

Be Cognizant!

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Professional development and clear career path,
• Training & development opportunities,
• Full equipment and paid training provided from the first day of work,
• Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits.

• Knowledge of French language on at least C1 level,
• Knowledge of English at least B2 level 
• Graduate or equivalent academic or industry experience
• 1 year experience; preferably in technology clients in Voice, chat and email support- nice to have
• Good communication skills
• Project / Training coordination exposure
• Ability to work in a rich and diverse environment, handle cultural and language differences and communicate effectively.

• Manage, resolve, and post updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors, and teacher staff.
• Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customers.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles.
• Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high quality production.