Learning Support Specialist with Italian

The key responsibilities of the Learning Support Coordinator is to support and resolve cohort queries via Voice, chat and email.

• Knowledge of Italian language on at least C1 level,
• Can read, write, comprehend, and have basic conversation in English,
• Graduate or equivalent academic or industry experience
• 1 year experience; preferably in technology clients in Voice, chat and email support- nice to have
• Good communication skills
• Project / Training coordination exposure
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

• Manage, resolve, and post updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors, and teacher staff.
• Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customers.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles.
• Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high quality production.

• Opportunity to be part of a rapidly expanding global organization,
• Pleasant and inspiring working atmosphere,
• Professional development and clear career path,
• Training & development opportunities,
• Private healthcare and additional life insurance,
• Employee volunteering programs and opportunities,
• Employee referral program in place,
• Competitive salary with cafeteria benefits and bonuses