KLDiscovery Ontrack is a technology software and services company serving both the Data Recovery and Legal Technologies markets. As the world’s largest Data Recovery Company, KLDiscovery Ontrack boasts international in-lab services with Clean Room facilities as well virtual on-site services through Remote Data Recovery. KLDiscovery Ontrack‘s Legal Technologies group (Electronic Discovery, Paper Discovery, Computer Forensics) assists attorneys, businesses and investigators with the collection, organization and preparation of data for review and analysis in legal matters, regulatory filings, and investigations
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Loading documents and data into litigation support software repositories while adhering to data loading standards and workflow documentation
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Analyzing / troubleshooting issues with data loading and handle exceptions
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Providing technical assistance to clients and end users via telephone and email
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Troubleshooting issues of online databases in conjunction with various departments when required
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Setting up database structures and permissions in adherence to job specification sheet
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Exporting data and/or overlay data into various litigation support repositories
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Creating / deactivating user accounts, modification of access control lists to hosted platform(s)
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Advanced Boolean search construction through dtSearch/Lucene engines, construction of attribute fields and choices to platform and/or modifying layouts for end-users application
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Third-party data managing with adherence to company policies and standards, provide reporting services to end clients and their review
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Workflow construction of data ingested to platform in communication with end-clients
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Regular use of supporting applications such as Excel may frequently be necessary
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Ability to manage multiple tasks, problem-solving and organization skills
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Excellent customer service skills
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Excellent English communication skills
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Technical experience in using a review platform, coding or legal search is desirable but not required
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Some occasional business travel readiness
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Good problem - solving skills, attention to detail
- International working environment which combines innovative services with cutting-edge technology
- Friendly, fast paced atmosphere with opportunities to expand your skills
- Attractive package of benefits including medical care
- Opportunity to be heard and influence change within IT processes and technology