Maps Reporting Specialist with Italian

Type employment: full-time employment, 24/7 shift

As a Reporting Specialist, you will be part of the project operating within a couple of different streams, primarily focusing on:

• Reporting problems from Customers, our Client’s Employees, Business Owners, Surveyors, Data Feed Updates;
• Real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries our Client’s Maps Transit has been launched in.

• Fluent Italian&English (at least C1),
• Willing to work in a shift-based work schedule (24/7),
• Work experience of 0-2 years,
• Perform validation by calling if required,
• Ability to run tests and provide feedback on newly defined procedures including the use of tools, policies and workflows,
• GIS tools working knowledge, MAPs POI editing/customer service/MAC OS X experience will a plus,
• Willingness to work on POI projects, web research and data validation,
• Good understanding of all forms of public transport,
• Incident management experience will be a great asset,
• Skilled researcher and comfortable using a variety of online sources in various languages,
• Good communication skills and attention to detail,
• 1-year technical support or other problem-solving experience is preferred.

• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
• Pleasant and inspiring working atmosphere.
• Professional development and clear career path.
• Training & development opportunities.
• Competitive salary with cafeteria benefits.