Members Support Agent with German

Join us for the position of Members Support Agent and become a member of our unique international team, supporting farmers in the organization that focuses its activities on sustainability.

Welcome to Global Shared Services in Gdansk

Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.

With over 10 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first-name terms with each other, and we truly appreciate diversity and individuality.

About the job

In order to increase the support to our farmer owners (members), it has been decided to establish a dedicated team in Gdansk. The team is part of our global digital and operations department and the main goal of this role is to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands).

• proactively handle farmers’ inquiries on a daily basis providing quality, accurate and timely support
• respond effectively to all our farmer owners’ queries via phone, email and chat
• navigate farmers through self-service systems
• assure proper master data maintenance
• monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
• book and handle expenses for elected farmers
• support administration of quality assurance programs connected with sustainable farming
• perform documentation review based on established guidelines and standards
• establish a strong relationship and trust with our farmers
• work with 3rd parties to prioritize farmers’ requests, deliverables and issue resolution
• actively sharing the best practice and knowledge
• use relevant technology solutions to effectively manage farmer inquiries
• handle ad hoc tasks on a daily basis

• very good command of German or language (min. B2)
• at least a bachelor's degree
• ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
• willingness to support farmers with they inquiries
• attention to detail, self-motivation and great organizational skills
• excellent communication skills
• an ability to adapt to different styles to suit different audience
• an ability to identify process improvements
• experience in dealing with documentation will be a plus
• experience in the customer service field would be a huge advantage
• experience within the Salesforce environment will be an additional advantage

• international operating environment
• medical care (Luxmed) & life insurance
• additional benefits like Multisport card, vouchers, travel points or cinema tickets, etc.
• scandinavian working style & no dress code
• development programs (function additions, coordinator program)
• financial support for your education
• relocation package
• referral program for employees
• employee Assistance Program (legal, psychological, health, financial consulting, etc.)
• support for your healthy lifestyle (fruit day, facility for sportsmen, sports challenges and activities, Arla active teams/sports groups) 
• flexible working time and home office work possibility 
• additional holiday depending on the length of employment
• fully paid 30 min. break

… while in the office you can also use some of below:

• modern office space with a beautiful view and high-standard furniture (i.e. adjustable desks)
• spacious canteen, delicious coffee and tea available on every floor in specially designed spots
• chill-out rooms with X-box, pool table, board games, football table and swing