Are you ready to make a positive impact in the agricultural industry? Join our unique team and embark on an exciting journey where you will play a pivotal role in supporting our farmer owners. This is the perfect opportunity to experience the dynamic and collaborative environment of a corporate setting while making a difference in sustainable farming practices.
Members Support Agent with Swedish
Miejsce pracy: Gdańsk, Wrzeszcz (Neptun Office)
In order to increase the support to our farmer owners (members), our dedicated Members Service & Operations team in Gdansk was created two years ago. The main responsibilities of a Farmer Support Specialist is to provide timely and effective front-line and operational support to our 8000+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands).
How you will make an impact:
- Split your time between front-office (direct farmer support) and back-office tasks such as CRM management, master data updates, and documentation.
- Provide assistance to farmers and teams across Europe, using your language skills to build strong relationships.
- Engage in meaningful interactions, ensuring high-quality support rather than high-volume call handling.
- Work on process improvements and collaborate closely with IT and cross-functional teams to enhance systems and workflows.
- Support sustainability initiatives, contributing to responsible farming practices.
- Gain exposure to projects and cross-functional initiatives, with the potential for more responsibility over time.
Who are you?
- Fluent in Swedish (minimum B2 level) with excellent communication skills.
- Hold at least a bachelor's degree in a relevant field.
- Organized and detail-oriented, with strong self-motivation and the ability to manage complexity while effectively prioritizing tasks.
- Customer-focused, with a willingness to support farmers and handle their inquiries with a positive, can-do attitude.
- Adaptable communicator, capable of adjusting your style to suit different audiences.
- Proactive problem solver, able to identify and suggest process improvements.
- Experience with documentation is a plus.
- Background in customer service is a strong advantage.
- Familiarity with Salesforce is an additional benefit.
What do we offer?
Global Shared Services is truly a global setup. As such, you will have the opportunity to collabo-rate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Ser-vices.
- International operating environment.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Trainings with experts & professional induction & development programs.
- Financial support of your education.
- Relocation package.
- Referral program for employees.
- Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
- Flexible working time and home office work possibility depending on business needs.
- Additional holiday depending on length of employment (up to 4 days).
- Fully paid 30 min. break.
… while in the office you can also use some of below:
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
- Spacious canteen, delicious coffee and tea available on every floor in special de-signed spots.
- Chill-out rooms with X-box, pool table, board games, football table and swing.