PGB Human Resources, on behalf of its Client, a multinational corporation with established position on the American market, expanding in Poland, is looking for a candidate for a position.
Network Service Desk Engineer
Miejsce pracy: Katowice
Nr Ref.: NSDE_0215_ŚL_Z
Responsibilities
- The Network Service Desk Engineer will be part of the Managed Services Team that provides 24x7 monitoring, operations and support services. The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk. The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.
- Network monitoring and utilization reporting
- Create tickets using ticketing procedures and follow escalation procedures
- Handle direct customer calls and raise service tickets
- Incident validation - alarm verification (i.e. log into devices once an alarm is received to ensure it"s not a false positive)
- Collect vital stats on each device (differs by device) and provide reports
- Troubleshooting of complex LAN/WAN issues including physical connectivity, VLAN bridging/switching, IP routing
- Contact 3rd party vendors (ISP, Cisco TAC, Palo Alto) and collaborate with vendor technical support staff on resolving networking problems
- Resolve issues escalated from level 1 engineers
- Diagnose issues on routers/switches/gateways/firewalls etc.
- Perform adds and changes to customer networks
- Collaborate with Internet Service Providers and circuit vendors on issues related to packet loss, excessive latency and bandwidth saturation
- Perform upgrades and maintenance of networking devices
- Escalate critical problems to senior staff with the company
Qualifications
- The Network Support Engineer will be a professional with at least 3 years of network monitoring, management and support experience.
- Candidate must be a fast learner, able to work with minimal supervision.
- In this role, it is important to communicate effectively with all levels of technical and managerial staff in order to recognize a problem and correct it before it is escalated within customer"s organization.
- Individual must have excellent command of English and Polish, the ability to effectively interface with clients via electronic media, have good technical writing skills for documentation purposes.
- Strong sense of responsibility to provide best possible service to clients is a must.
- Detailed knowledge of TCP/IP protocol suite and major routing protocols (BGP, EIGRP, OSPF, RIP)
- Knowledge of Cisco networking equipment (switches, routers, firewalls)
- Cisco CCIE certification is very desirable
- Experience with other vendor equipment (Juniper, Palo Alto, Riverbed)
- Experience with major WAN technologies: MPLS, VPLS, T1, and DSL
- Knowledge of network setup for major PC operating system (Windows, Linux)
- Virtual Private Networks: IPSec, DMVPN
- Previous Experience working in a Network Operations Center is strongly desired
- Working knowledge of network monitoring tools, such as CA Spectrum or other enterprise management systems, is desired
- Strong English communication skills are essential
The company offers
- Possibility for professional development and promotion
- Work in international environment
- Attractive salary dependent on skills
- Work in a company with long and versatile experience
- Possibility of cooperation with international companies
