- Commitment and ownership attitude
- Very good time management
- Very good inter-personal skills
- Able to work with minimum supervision and perform under pressure to meet tight deadlines
- Able to work effectively in busy and constantly changing environment
- Flexible and well-motivated team player
- Attention to details
We are looking for a committed individual to take ownership of network services within Data Services Network Tower.
Service Lead will ensure levels of service meet or exceed service targets/aspirations and client\'s expectations. In addition is responsible for managing and maintaining effective working relationships with all service contacts.
Main Accountabilities:
Service Delivery:
- Proactively managing team performance, aiming to deliver SLA targets and/or service aspirations, recommending and implementing action plans as appropriate to address any shortfalls
- Providing a first point of escalation for the team in respect of service/delivery issues
- Assisting the next level Managers in the planning and implementation of changes to the service, including increase and/or decrease in workload
- Early identification and escalation of service/delivery issues
- Promoting Capgemini Lean Foundation culture
Customer/Supplier Relationship:
- Ensuring proper communication with customers/counterparts
- Ensuring customer satisfaction within his scope of responsibilities
- Seeking for external upsell opportunities within his environment
- Building and maintaining strong working relationships with key service contacts
Service Excellence:
- Build up technology strong team with ability to cope with new trends and technologies in IT
- Seeking to improve and optimize the service
- Ensuring the good use of all available processes, systems and tools in the delivery of the service by the team
- Working in a close-knit team and a friendly atmosphere
- Development of expert or leader competences
- Bonuses, including those for recommending new employees
- A wide range of training and co-financing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Employee volunteering opportunities and interesting CSR projects
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling
Capgemini is one of leading global companies offering consulting, IT technologies.
The Cloud is fashionable - everyone’s talking about it, many use it, but few knows what it consists of, how it works, how to access it, and how to take care of it. It is us, Cloud Infrastructure Services, who understand the subject thoroughly. From high level services, through managing equipment and operating systems, internal or access networks to managing applications, IT operations, availability, configurations, and changes. By working in an international environment… we use a number of foreign languages.