Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. We use our experience and the power of ICT to shape the future of the global society together with our customers.
Fujitsu provides newest technologies and products for informatics and communication to clients in more than 100 countries. Using our many years of experience and innovation potential, we are committed to digital co-creation together with our customers. Fujitsu provides unique digital services that are designed to leverage connectivity and data-driven intelligence in order to empower people by delivering a truly human-centric value.
We are looking for
Miejsce pracy: Katowice
On-site Technician is dedicated to an internal GDC employees support with all IT issues related to local IT infrastructure.
Works within a team with medium supervision supporting end users with technical queries related to several products/system (MS Windows MS server knowledge, Now2 platform).
- Diagnoses faults and patches networks, PCs and laptops.
- Updates existing documentation.
- Develops an understanding of the customer environment and service delivery requirements to enable the delivery of the service.
- Follows established process/systems and recommends improvements to these as appropriate to resolve routine customer enquiries.
- Takes ownership for listening to and understanding the customer problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
- Cooperates with different teams to set up new equipment and upgrade it (hardware and some software), owns problem and drives resolution.
- Adheres to ITIL Incident management processes.
- Supports Now2 for end users.
- Administrates AD (creates users, groups, shared drives, access rights, troubleshoots).
- Administrates print servers.
- Administrates Exchange (creates mailboxes and access rights, troubleshoots).
- Acts as a team player being viewed by colleagues as an effective and helpful member of team.
- Establishes quick working relationship / empathy with customer.
- Understands business continuity process.
- Proficiency in Verbal and Written English including Technical Vocabulary
- SEP 1 kV training (in case of necessity of entrance of server room)
- Basic technical knowledge – (inter alia Operating Systems, PCs, Applications, Networks).
- Knowledge of the ITIL Service Support standards & practices.
- Service Level Knowledge.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.
- Diagnoses faults and patches networks, PCs and laptops.
- Updates existing documentation.
- Develops an understanding of the customer environment and service delivery requirements to enable the delivery of the service.
- Follows established process/systems and recommends improvements to these as appropriate to resolve routine customer enquiries.
- Takes ownership for listening to and understanding the customer problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
- Cooperates with different teams to set up new equipment and upgrade it (hardware and some software), owns problem and drives resolution.
- Adheres to ITIL Incident management processes.
- Supports Now2 for end users.
- Administrates AD (creates users, groups, shared drives, access rights, troubleshoots).
- Administrates print servers.
- Administrates Exchange (creates mailboxes and access rights, troubleshoots).
- Acts as a team player being viewed by colleagues as an effective and helpful member of team.
- Establishes quick working relationship / empathy with customer.
- Understands business continuity process.
- Proficiency in Verbal and Written English including Technical Vocabulary
- SEP 1 kV training (in case of necessity of entrance of server room)
- Basic technical knowledge – (inter alia Operating Systems, PCs, Applications, Networks).
- Knowledge of the ITIL Service Support standards & practices.
- Service Level Knowledge.
HUMAN-CENTRIC ENVIRONMENT
- Friendly atmosphere in the air that you will miss on your day off.
- You are treated with respect, as a person and not only as an employee.
- Work-life balance
- Appreciation of your work, awards program.
- Diverse and international working environment.
- Employment stability.
EMPOWERMENT
- We develop our unique know-how.
- Employees can have an impact on the services provided to clients.
- Openness to dialogue.
WORLDWIDE IT SOLUTIONS
- Access to innovative technologies with which we work on a daily basis.
- Industry-leading solutions, systems and programs.
- Innovative labs.
CAREER CHOICE AND OPPORTUNITIES
- Wide range of trainings, courses, conferences.
- Opportunities for professional growth and promotions.
- Development opportunities in all directions.