Elevate employee experience with your exceptional support skills as a OneHR Supporter, delivering seamless day-to-day assistance through chat, phone calls, and case management.
How you will make an impact
Global HR Service Delivery in Arla is a unique place where you can learn a wide variety of HR processes, including recruitment, onboarding, learning, master data management, mobility and more. We assist our colleagues as a 1st line support with HR questions and tasks across all levels of the organization. Moreover, we work closely with local HR teams around the world to deliver HR operations.
- Act as a 1st line support for Arla colleagues.
- Provide day to day support to Arla employees with self-service processes (chat, phone calls and case management).
- Provide professional assistance for Arla employees with global HR processes by responding to internal requests.
- Assist our internal customers (People Managers, HR Business Partners, Talent Acquisition teams and more!) in navigating the HR processes.
- Participate in internal and global HR projects to improve user experience and deliver top class service.
- Take service to the next level by ensuring professional, high quality and timely service delivery within your designated area.
- Work closely with colleagues in other teams in HR Shared Service Center and in Global HR.
- Ensure continuous knowledge anchorage across the team by updating process documentation and work instruction (addressing knowledge gaps in the team).
We are looking for a candidate who is a strong team-player, has positive attitude and an open-minded approach. Previous experience in internal customer service, particularly within HR area, would be a plus.
Furthermore, you:
- Are fluent in both written and verbal English.
- Are customer-focused with a strong commitment to quality.
- Have a can-do attitude.
- Are capable of working in a fast-paced environment, adapting to HR processes and utilizing HR tools to support the business in their daily tasks.
- Have some experience in using MS Office tools.
- Understand the concepts of business and organizational structures.
- Training & professional induction in a new position.
- Development programs (function additions, coordinator programme).
- Financial support of your education.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Home kit – monitor, laptop, keyboard, mouse, headsets, webcam.
- Referral program for employees.
- Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
- Additional holiday depending on length of employment (up to 4 days).
… while in the office you can also use some of below:
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
- Chill-out rooms with X-box, pool table, board games, football table and swing.
