With offices in more than 150 countries and territories, Carlson Wagonlit Travel deploys the right people, processes, skills and technologies to consistently deliver great service and deliver bottom line results to our corporate clients.
We are currently looking for:
Online Services Group Consultant
Place of work: Rzeszów
reference code: PL090108
reference code: PL090108
Main responsibilities:
- Regional EMEA set up of dedicated applications
- interact extensively with CWT TTS Finland departments (multilingual, internal Clients) via: Service Manager, email or phone
- searching solutions, reproducing issues (if any) and taking corrective actions
- make sure all requests/issues are registered & resolved in timely manner, on regional EMEA level
- appropriate escalation to direct management and Product Business Owners, if needed
- Ensure best practices are adopted regionally, as well as locally
- Act as a Team Player
Position Requirements:
- English fluent: written and oral
- Word, Excel, PowerPoint, Outlook
- Knowledge of at least one GDS will be additional asset
- Provide Customer Service on daily basis within SLA’s agreed
- Strong attention to detail
- Exceptional approach towards work
- Abilities to deal within a multicultural environment and in a Team
- Preferred – Bachelor or Masters Degree in related field and/or equivalent recent work experience
- Students are welcome
- Customer Service experience would be additional asset
Carlson Wagonlit Travel offers:
- employment based on work contract, trainings, benefits, interesting job in a dynamic team, and professional development opportunities in an international company.
