Business operations, Call Center KPI and employee motivation are not only empty phrases for you, but you know exactly what is behind it? We have the perfect job for you!
For our team in Gdańsk we are currently looking for
Operations Manager with English for Social Media Field (m/f/d)
- Responsibility for the overall provision of the relevant line of Services by Vendor
- Serving as liaison between the partner and Vendor development and operational team
- Proactively update and flag to partner emerging issues
- Optimize program operations with a focus on process management, key strategic initiatives per quarter
- Managing the scheduling and chairing of all account review meetings and work with applicable managers and dedicated operations leads to review daily, weekly, and monthly operations and performance
- Ensure agreed deliverables are met on time and in right quality
- Regular coaching and development of the team lead group
- Minimum of 7 years of diverse experience in scalable operations and sales environments ideally with experience in managing internal and external (3rd party Vendor partners) stakeholders
- Strong collaboration skills across function and regions, ability to adapt to a fast-paced, international work environment with a passion for making an impact and share best practices
- Strong critical and analytical thinking with an entrepreneurial and proactive mind-set
- Ability to effectively prioritize tasks and manage time, even under high- pressure situations
- Exceptional communication and presentation skills
- BA/BS or MA/MS degree & equivalent experience
- Fluency and excellent communication skills in English
- Fixed remuneration and a performance-based bonus
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Demanding and comprehensive area that encourages shaping customer service for our key partner
- Internal training and learning opportunities
- Career opportunities in an international company
- Committed and motivated Team
- A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
- Private medical healthcare
Poznaj
Competence Call Center member of TELUS International
About Us:
Excellent customer service is our passion - in 2020 Competence Call Center merged with and is now part of TELUS International. Since then, 70,000 team members have been providing the best customer service in more than 50 languages for international and well-known partners. We already employ about 500 people in our offices in Gdansk, Poland!
Who are we looking for?
Customer advisors, Digital Marketing Specialist, customer service people and many more!
Will knowing languages help me get hired?
Yes ! We are currently recruiting people who can speak one of the following languages: Czech, German, Hungarian, Romanian.
Check our offers by looking at the tabs: Call Center and Customer Service and Social Media.